Family Health on Highway

Patient Information


Our practice works on an appointment-based system, however, will make every effort to accommodate walk in patients.  Most appointments will be allocated 15 minutes, however please let our staff know if you require extra time for more than one medical concern, surgical procedures or care plans.                                                                           

Telephone and Electronic Enquiries

Patients are encouraged to see the doctor as usually no consultations will be given over the phone.  Phone consultations are currently available to existing patients who have visited the practice in person in the last 12 months.  We do not encourage email communication.

Home Visits

We provide limited Home Visits to patients that are unable to attend the surgery.  These are by prior arrangement as they are usually out of normal practice hours.

After Hours care

The Locum Service covers urgent medical attention after hours.   You will be automatically directed if you ring the surgery after hours, or you can call directly on 8130 3333.  Details of any house calls will be sent to the practice to be part of your clinical record.

Reminder System

This practice uses a reminder system to monitor patient attendance for Abnormal Lipids, Pap Smears, and chronic illnesses, such as Diabetes.  Patients requiring follow up for these conditions will automatically be placed on the system.  Please notify your doctor if you do not wish to receive reminders.

Disabled Access

Wheelchair access is available through the front entrance.